IMPORTANT: The following steps outline changes to a configuration file used by the BlackBerry Mobile Data Service. Please ensure you have a backup copy before making any changes to the original file.

In order for PINpoint to determine from which BlackBerry device a request is originating, the Mobile Data Service of your BlackBerry Enterprise Server must be configured to include the email address and PIN number with each HTTP request from the BlackBerry Browser. Follow these steps:

1. On the BlackBerry Enterprise Server, browse to MDS config subdirectory:
   • For Microsoft Exchange or Novell GroupWise, browse to: c:\program files\research in motion\blackberry enterprise server\MDS\servers\<server_name>\config\
   • For IBM Lotus Domino, browse to: c:\program files\research in motion\blackberry enterprise server\MDS\servers\instance\config\
2. Create a backup copy of the rimpublic.property file.
3. Open the rimpublic.property file with Notepad or a similar text editor.
4. Add the following lines to the end of the file:
   [HTTP HANDLER]
   application.handler.http.header=email,pin
5. Save the file.
6. Restart the BlackBerry Mobile Data Service from the BlackBerry Manager or Services control panel.