IMPORTANT: The following steps outline changes to a configuration file used by the BlackBerry Mobile Data Service. Please ensure you have a backup copy before making any changes to the original file.

In order for PINpoint to determine from which BlackBerry device a request is originating, the Mobile Data Service of your BlackBerry Enterprise Server must be configured to include the email address and PIN number with each HTTP request from the BlackBerry Browser. Follow these steps:

1. On the BlackBerry Enterprise Server, browse to MDS config subdirectory:
   • For Microsoft Exchange or Novell GroupWise, browse to: c:\program files\research in motion\blackberry enterprise server\MDS\servers\<server_name>\config\
   • For IBM Lotus Domino, browse to: c:\program files\research in motion\blackberry enterprise server\MDS\servers\instance\config\
2. Create a backup copy of the rimpublic.property file.
3. Open the rimpublic.property file with Notepad or a similar text editor.
4. Add the following lines to the end of the file:
   [HTTP HANDLER]
   application.handler.http.header=email,pin
5. Save the file.
6. Restart the BlackBerry Mobile Data Service from the BlackBerry Manager or Services control panel.

PINpoint v2.x (versions below v3.0) require Microsoft .Net Framework v1.1, which is only available in 32-bit mode.

Please refer to our Technical Note, to enable 32-bit operation in a 64-bit server.

Older versions of the BlackBerry browser (before v4.2) only cache images in PNG format (Portable Network Graphics). Avoid using jpg or gif image formats for mobile applications.

PINpoint persists the configuration data in a file called PINpoint.ini under the Resources folder.

If insufficient file access rights are granted to the identity under which the PINpoint application runs, it will fail to persist the data.

Follow these steps to fix the problem: 

1. Find the identity under which PINpoint runs (in IIS Manager, look at application pool level>>Properties>>Identity)
2. At the file system level grant Write rights to the above identity for the Resources and Logs folders.

Do the following:

1. Go to BlackBerry Manager.
2. Go to the Connection Service tab.
3. Click Edit Properties.
4. Click Push/PAP and on the drop down list, select True.
5. Click Ok.
6. Click Restart Service.

On most BlackBerry models:

1. Open BlackBerry browser
2. Click on Options
3. Go to Browser Configuration
4. Make sure the following are checked: Support for JavaScript; Support for Html tables; Support for Style Sheets; Content Mode WML & HTML
5. Save your changes.

To display properly PINpoint requires support for HTML tables, Style Sheets and JavaScript.

These features can be enabled at the BlackBerry device through the BlackBerry browser configuration settings. These settings can also be set centrally by an Administrator through a policy on your BlackBerry Server. For details, refer to our How-To document.